Disability, Mobility & Injuries

Guests with medical conditions, disabilities, limited mobility & injuries will be accommodated to
the best of our ability. Riders must have mobility to climb 5 stairs and be able to mount and
dismount camels unaided. To mount camels, riders are required to swing your leg over your
camel’s body and be seated in the camel’s saddle with both hands holding onto the bar at all
times. Rider must have the strength and balance to hold yourself seated independently.
We do not recommend making a booking if you have ongoing back issues; are planning or
recently had knee or hip replacement/surgery; if you are pregnant; if you cannot comfortably
squat into a moderately low position, lift your body weight over the camel, or your balance is
compromised and you cannot sit stably.

Weight Restrictions

Uluru Camel Tours prioritises the welfare of our animals and the safety of our guests at
highest priority, to ensure camel and guests comfort all passengers are responsible to
declare accurate individual body weights at the time of booking.
Any riders that exceed 100kg must provide their height in which safety to participate is up
to the company’s discretion.
All persons participating must have own ticket, one ticket equals one seat on our twin shared
camels. If you wish to ride solo, you must purchase two tickets.

Childrens Ages

Children MUST be 5 years and older to ride a camel this is an insurance stipulation.
Children between the age of 5 and 16 years old must be accompanied by a paying adult.

Cancellation Policy

Cancellations outside 24 hours prior to the tour departure will incur a $5.00 per person
admin fee.
• Cancellations within 24 hours of the confirmed pick-up time NO REFUND will be
provided.
• Late arrivals or no-shows will not be refunded or rescheduled.
• Extenuating circumstances requiring tour refunds will be assessed on a case-by-case
basis.
• If you have booked your tour through a third-party agent, please refer to their
cancellation policy.
• Uluru Camel Tours and our cameleers reserve the right to cancel or alter tours for safety
reasons such as weather conditions, guest, staff and camel safety.